Privacy Policy

Our full registered name is Black Mountain Activities Ltd, and we also trade under the names Canoe Hire Wales, Black Mountain Adventure, and The Paddlesport Shop. We require personal data from all our customers to enable us to provide the services and products we offer. We treat data security with the highest priority. We hold data about you to run our business efficiently and do not keep it longer than necessary. Your data is stored securely and handled sensitively in accordance with data protection rights. You have the right to request access to the data we hold about you, to ask for corrections, and to request its removal from our database.

1. What information will we hold about you?

As a customer or potential customer of Black Mountain Activities Ltd, we will ask you to provide certain personal information when you enquire about or purchase our services and/or products. This information may include:

  • Your name
  • Your address
  • Your email address
  • Your telephone number
  • Your bank details or credit card information (when you make a purchase)
  • Your IP address, cookies, and browsing activity when you use our website
  • Details about your health and medical conditions, solely for the purpose of ensuring your safety if you participate in activities with Black Mountain Activities Ltd
2. What will we use your information for?

We use your personal information for a number of purposes, each with a valid legal basis under data protection law. These include:

  • To provide the services/products you have purchased
  • To form and perform a contract with you when you place a booking or make a purchase, and to inform you of any changes to the contract/booking/order

The legal basis for processing your personal information in these cases is the performance of a contract.

We may also use your information for:

  • Providing information about services/products you have enquired about
  • Obtaining feedback from you and providing ongoing customer service
  • Dealing with any complaints you may have
  • Providing a high level of service and promoting our business
3. Who do we share your information with?

We may share your information with our sister companies, Canoe Hire Wales, Black Mountain Adventure, and The Paddlesport Shop, if doing so will enhance our services to you or if you require additional services/products that they provide. We do not share your information with any other organisations or third parties outside of Black Mountain Activities Ltd.

4. How long do we keep your information for?

To comply with legal data protection and privacy obligations, we retain your personal data only for as long as necessary for the purposes for which it was collected. We may keep your information for up to five years for marketing purposes unless you inform us that you no longer wish to receive direct marketing communications from us.

5. Cookies Policy

Our website uses cookies to improve your experience, analyse site usage, and personalise content. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but this may affect website functionality. For more information about how we use cookies and your choices, please see our detailed Cookies Policy on our website or contact us directly.

6. Your data protection rights and contact details

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your data protection rights (including accessing, correcting, or deleting your data), please contact us at:

Black Mountain Activities Ltd
Email: info@blackmountain.co.uk
Address: Black Mountain Activities Ltd, Brecon, Powys, Wales, UK, LD3 0SD
Telephone: +44 (0)1497 847897

You can also seek advice or raise concerns with the Information Commissioner’s Office (ICO) via their website: www.ico.gov.uk.