Terms & Conditions

Operating Hours

The Centre is open seven days a week during the following hours:

Booking Office & Reception: 9:00am – 5:00pm

Activity and Equipment Hire Sessions:
• Morning Session: 9:15am – 12:30pm
• Afternoon Session: 1:15pm – 4:30pm
• Full Day: 9:15am – 4:30pm

Gorge Walking and Caving Sessions:
• Morning Session: 10:00am – 12:30pm
• Afternoon Session: 1:15pm – 3:45pm
• Full Day: 10:00am – 3:30pm

The Centre is closed during the Christmas period. Closure dates will be published on our website closer to the time.

• Bookings may be made by telephone or securely online via our website.
• All bookings require either a deposit or full payment at the time of booking to secure the requested date and time. The amount required will be advised at the time of booking. Provisional bookings will not be confirmed until the required deposit or full payment has been received.
• Upon receipt of payment, you will receive written confirmation of your booking by email. This confirmation will include activity details, directions, clothing requirements, and any other relevant information, such as the deadline for final payment. Please ensure you read all information provided, including any attachments, and contact us if you have any questions.
• Please allow up to 48 hours for your booking to be processed. If you have not received confirmation within this time, please contact us immediately. Our Booking Office can be reached by telephone between 9:00am and 5:00pm, seven days a week, as per our operating hours. Please have the organiser’s name and booking reference ready when contacting us.
• It is the responsibility of the organiser (the client) to check all details on booking confirmations and itineraries are correct. Any inaccuracies must be reported to Black Mountain Activities within seven (7) days of receiving confirmation. After this period, amendments will be made where possible; however, the client may be liable for any administration or cancellation fees.
• By making a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions, and that, to the best of your knowledge, you have provided accurate information that may affect your activity. Clients booking by telephone will be deemed to have read and accepted these Terms and Conditions.
• Once a booking is complete, joining instructions and clothing requirements for the chosen activity will be provided by email or made available via our website. Group organisers are responsible for ensuring all participants are informed of and comply with these instructions and requirements.

3.1. Payment and Validity

• All gift vouchers must be paid for in full at the time of purchase.
• Gift vouchers are valid for 12 months from the date of purchase.
• Recipients must book and participate in their chosen activity or activities within the voucher’s validity period.

3.2. Booking and Redemption

• Bookings can be made by telephone on 01497 847897 or by email at bookings@blackmountain.co.uk.
• Gift vouchers may be used as full or part payment towards any activity offered by Black Mountain Activities Ltd.
• To redeem your gift voucher, please contact us to book your chosen activity and provide your voucher code. The voucher value will be deducted from your final payment. Any balance must be paid at the time of booking or participation.

3.3. Expiry and Refunds

• Gift vouchers will expire on the date shown on the voucher. Any voucher presented after its expiry date will be deemed void and is non-exchangeable and non-refundable.
• Gift vouchers cannot be exchanged for cash or used to purchase other gift vouchers.
• Gift vouchers are non-returnable and non-refundable, except as required by your statutory legal rights.
• Black Mountain Activities Ltd reserves the right to refuse any gift voucher that it reasonably believes has been tampered with, duplicated, damaged, or is suspected to be fraudulent.

3.4. Expiry Reminder

• It is the responsibility of the voucher holder to ensure the voucher is redeemed within its validity period. Black Mountain Activities Ltd does not send expiry reminders.

3.5. Third-Party Vouchers

• If you have purchased a voucher through a third-party provider, such as Into the Blue, their own terms and conditions apply in addition to those of Black Mountain Activities Ltd.
• We recommend reviewing the third party’s terms carefully before booking.
• Redemption of third-party vouchers is subject to availability and Black Mountain Activities Ltd’s standard booking procedures.
• Any issues or queries regarding the validity or use of third-party vouchers should be directed to the voucher provider.

3.6. General Terms

• All prices advertised are inclusive of VAT.
• Upon completion of your order, you will receive a confirmation email. A further email will be sent once your order has been processed and dispatched.
• Black Mountain Activities Ltd reserves the right to amend these terms and conditions at any time without prior notice and to take appropriate action, including cancellation of a voucher, where it reasonably deems such action necessary.

• Payment may be made by debit or credit card over the telephone (excluding American Express), securely via our online booking system (powered by BookingHound), or via a payment link issued upon request. All deposits are strictly non-refundable.
• The party organiser is solely responsible for all payments associated with the booking, including deposits, final balances, and any charges arising from loss or damage.
• Bookings will remain provisional and unconfirmed until the required deposit or full payment has been received. Where a booking is made within fourteen (14) days of the activity date, full payment is required at the time of booking.
• Where a deposit has been paid, the remaining balance must be received no later than fourteen (14) days prior to the activity date. The party organiser is responsible for ensuring that all participant payments are collected in advance of this deadline.

If an individual participant or the entire booking is cancelled, the following cancellation charges will apply. These charges represent a genuine pre-estimate of the losses incurred by Black Mountain Activities, including staffing, administration, and the loss of opportunity to resell cancelled places. Cancellation charges will not exceed the total value of the booking.

Cancellation charges are calculated from the scheduled activity date and apply equally to partial or full cancellations.

5.1 Cancellation Charges

A failure to attend an activity on the scheduled day (“no-show”) will result in the forfeiture of all payments made.

Where possible and at our discretion, cancellation charges may be reduced if cancelled places are successfully resold. This does not create an obligation to resell or to refund any charges already applied.

5.2 Provider-Led Cancellations and Changes

Whilst every effort is made to operate all scheduled activities, Black Mountain Activities reserves the right to vary, substitute, postpone, or cancel any activity where this becomes necessary due to unsafe, unsuitable, or unforeseeable conditions beyond our reasonable control.

In the unlikely event that an activity is cancelled by Black Mountain Activities, we will make reasonable efforts to offer an alternative activity, an alternative date, or a postponement in accordance with these Terms and Conditions.

5.3 Activity-Specific Conditions

White Water Rafting
White water rafting operates on a natural river and is available during the winter months only. Activities are dependent on rainfall and river conditions. Where rafting cannot take place due to unsuitable river conditions, the chosen alternative activity will proceed instead.

White Water Kayaking and Canoeing Courses
Kayaking and canoeing courses are subject to minimum participant numbers and suitable water levels. Where minimum numbers are not met or water levels are insufficient, courses may be postponed or cancelled.

Packed Lunches
Full payment will be charged for any packed lunch cancellations made less than twenty-four (24) hours prior to the activity date.

Canoe, Kayak and Paddleboard Hire
Where river conditions are deemed unsafe or unsuitable on the day of hire, all equipment hire will take place on the Brecon Canal as an alternative location. Clients are welcome to contact us up to twenty-four (24) hours prior to arrival to check river levels.

5.4 Postponements

Where Black Mountain Activities is unable to fulfil its obligations relating to a booking, we will make reasonable efforts to reschedule the booking to a mutually convenient date. Where rescheduling is not immediately possible, a postponement will be offered.

Postponed bookings must be rebooked and completed within twelve (12) months of the postponement date. Failure to rebook within this period may result in the forfeiture of any payments made.

5.5 Right to Cancel Your Booking

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your booking within fourteen (14) calendar days of the date of booking, unless the booking relates to a specific activity date occurring within that cancellation period.

To exercise your right to cancel, please contact:

Black Mountain Activities Ltd
Three Cocks
Brecon
Powys
LD3 0SD

Telephone: 01497 847 897
Email: bookings@blackmountain.co.uk

• All Special Offers must be paid in full at the time of booking.
• Special Offer bookings are non-refundable and non-transferable, except where required by your statutory rights under UK consumer law.
• Black Mountain Activities requires a minimum of four (4) participants for an activity to run. Where insufficient numbers are booked on a selected date, an alternative activity or an alternative date will be offered.
• White Water Rafting is subject to suitable water conditions. When booking this activity, clients must select an alternative activity. Where water levels are unsuitable on the day of the activity, participation will take place in the chosen alternative activity.
• Wet suits are not included in Special Offer water-based activities unless expressly stated. Wet suits may be hired on the day, subject to availability, for an additional charge of £6 per person.
• Special Offers cannot be purchased or redeemed as gift vouchers.
• Special Offers may not be used in conjunction with any other offers, promotions, or discounts.

7.1 Minimum Numbers for Instructed Adventure Activities
All instructed adventure activities require a minimum of four (4) participants for the activity to run, with the exception of White Water Rafting, Land Carting, Raft Building, and Orienteering, which require a minimum of six (6) participants. 

Where minimum numbers are not met, an alternative activity will be offered. Clients will be given the option to transfer the booking to an alternative date at no additional cost or to receive a full refund.

7.2 White Water Rafting
White Water Rafting takes place on a natural river and is wholly dependent on suitable water levels. As a condition of booking, all participants must select an alternative activity at the time of booking.

Where water levels are insufficient on the scheduled date, participants will take part in their chosen alternative activity. All White Water Rafting bookings are made on this basis, and it is the responsibility of the organiser to ensure that all members of the party are aware of and accept these Terms and Conditions, including the alternative activity provision.

7.3 White Water Canoe and Kayak Courses (Introductory Courses)
White Water Canoe and Kayak courses take place on natural rivers and are dependent on suitable water levels. Participants must have prior experience of paddling a canoe or kayak on moving water to British Canoeing (BCU) 3 Star standard or have previously attended a moving water course with Black Mountain Activities.

Course venues will be selected closer to the course date, subject to prevailing conditions.

7.4 Canoe and Kayak Hire
Canoe and kayak hire takes place on the River Wye or the Monmouthshire & Brecon Canal. Participants must have appropriate experience and competence in paddling a canoe or kayak.

Hire activities on the River Wye are subject to river levels remaining below our designated safety cut-off point. Where river levels are at or above this level, an alternative venue, such as the Monmouthshire & Brecon Canal, will be offered.

All participants taking part in canoe, kayak, paddleboard, or bicycle hire are required to complete a Hire Agreement Form prior to participation. Any individual who fails to complete the required form may be refused participation without refund.

Please refer to Section 10 (River Environment) and Section 12 (Hire Terms and Conditions) for further details.

7.5 Paddleboard Hire and Instructed Sessions
Paddleboard hire and instructed sessions take place on sheltered water, at the Promenade in Brecon. Where river levels are unsuitable, activities will take place on a basin section of the Brecon Canal for the duration of the hire or session.

Paddleboards may not be hired for river journeys. Please refer to Section 10 (River Environment) and Section 12 (Hire Terms and Conditions) for further details.

7.6 Mountain Bike Hire
Mountain bike hire routes are of a moderate difficulty level and take place within a mountain environment. Routes involve a combination of on-road and off-road terrain, including sections that may be steep or uneven.

Participants are strongly advised to be of reasonable physical fitness and competent cyclists. A working knowledge of British road rules is required. Please refer to Section 10 and Section 13 for full hire Terms and Conditions.

7.7 Safety Instructions and Conduct
A safety briefing will be delivered by a qualified instructor or member of staff at the start of each activity session. All participants must comply fully with all safety instructions and guidance provided.

Where a participant’s behaviour is deemed by an instructor or member of staff to be disruptive, unsafe, or likely to place themselves or others at risk, Black Mountain Activities reserves the right to remove that participant from the activity. In such circumstances, no refund will be issued.

7.8 Weight Restrictions
For safety and equipment limitations, most activities operated by Black Mountain Activities have a maximum participant weight limit of 114kg (18 stone). Participants exceeding this limit must inform the Centre prior to booking.

Black Mountain Activities reserves the right to refuse participation where a participant exceeds the stated weight limit and has not disclosed this information in advance.

7.9 Personal Belongings and Equipment
Black Mountain Activities accepts no responsibility for loss of or damage to personal belongings or equipment while on site or during activities.

Participants accept personal responsibility for any equipment hired or loaned to them and agree to pay for any loss or damage resulting from misuse, carelessness, or negligence.

7.10 Responsibility and Documentation
The booking organiser is responsible for ensuring that all members of the group are aware of and agree to these Terms and Conditions.

For canoe, kayak, paddleboard, and bicycle hire, all participants must complete and submit a Hire Agreement Waiver prior to participation. Where a participant is under eighteen (18) years of age, the waiver must be signed by a responsible adult.

For all other activities, a Medical and Consent Form must be completed and submitted prior to participation in any activity operated by Black Mountain Activities Ltd.

All adventure activities and equipment hire take place in an outdoor environment and involve inherent risks, including the risk of personal injury or, in extreme circumstances, death. By their nature, adventure activities are hazardous and, despite comprehensive risk assessments and safety management procedures, certain risks remain unavoidable and beyond our reasonable control.

Black Mountain Activities takes all reasonable steps to minimise risks and operates in accordance with applicable safety standards; however, participants acknowledge and accept that some risks are inherent to outdoor adventure activities and cannot be entirely eliminated. Participants are responsible for acting responsibly, following safety instructions, and making informed decisions regarding their own participation.

Where a booking is made on behalf of a group, the booking organiser is responsible for informing all participants of the inherent risks involved in the activity.

The booking organiser will be provided with a link to recommended clothing and equipment guidance on our website. The organiser is responsible for ensuring that all members of the group are aware of these requirements. All participants are required to wear suitable footwear and clothing appropriate to the activity and prevailing conditions on the day. Failure to do so may result in refusal of participation without refund.

9.1 Fitness and Medical Conditions
The adventure activities offered by Black Mountain Activities Ltd and Canoe Hire Wales may be physically demanding. Participants must ensure that they, and all members of their party, have a suitable level of fitness for the activities booked.

If you or any member of your party has a medical condition that may affect safe participation—such as, but not limited to, heart conditions, epilepsy, high blood pressure, or pregnancy—you are strongly advised to seek medical advice prior to booking and to inform us as soon as reasonably possible. All medical information provided will be treated as confidential.

9.2 Medical and Consent Forms
All participants taking part in adventure activities with Black Mountain Activities Ltd are required to complete a Medical and Consent Form prior to participation.

Participants must disclose any pre-existing medical conditions, injuries, physical limitations, or ongoing medical treatment that may affect their ability to safely take part in the activity. Failure to provide accurate and complete information may result in refusal of participation without refund.

9.3 Alcohol and Substance Use
The consumption of alcohol and the use of illegal substances are strictly prohibited before or during all activities, including canoe, kayak, paddleboard, and bicycle hire.

Any participant who is suspected of being under the influence of alcohol or drugs will not be permitted to participate or hire equipment and will be required to leave the activity site immediately. In such circumstances, no refund will be issued.

Outdoor activities are subject to river, environmental, and weather conditions, which may change at short notice. Where conditions are deemed unsafe or unsuitable on the day of the activity, Black Mountain Activities Ltd reserves the right to amend, relocate, substitute, or postpone activities in the interests of participant safety.

Where river levels are too high or weather conditions are unsuitable, canoeing, kayaking, or paddleboarding hire will take place on the Brecon Canal as an alternative venue. Where mountain bike routes or weather conditions are deemed unsafe or unsuitable, an alternative route or an alternative date will be offered.

Clients are welcome to contact us up to twenty-four (24) hours prior to arrival to check current conditions.

10.1 Canoe and Kayak Hire
Canoe and kayak hire normally takes place on the River Wye, a natural flowing river. The standard routes include:

• Full day hire: *Currently unavailable*
• Half day hire: Hay to Whitney-on-Wye

Due to current access restrictions at Glasbury, half-day canoe hire is currently offered from Hay to Whitney only.

Where river levels are high or conditions are unsuitable, the Brecon Canal will be used as an alternative venue.

10.2 Paddleboard Hire
Paddleboard hire takes place on a sheltered section of the River Wye or at the Promenade in Brecon, where water flow is gentle and activities remain within a localised area.

Where water levels are high or conditions are unsuitable, the Brecon Canal will be used as an alternative venue.

10.3 White Water Canoe and Kayak Courses
White Water Canoe and Kayak courses take place on natural rivers and are dependent on suitable river levels in order to operate safely. Courses may be postponed, relocated, or cancelled where conditions are unsuitable.

10.4 Mountain Bike Hire
Mountain bike hire routes are of a moderate difficulty level and take place within a mountain environment. Routes involve a combination of on-road and off-road terrain, including sections that may be steep or uneven.

Participants are strongly advised to be of reasonable physical fitness and to be competent cyclists. A working knowledge of British road rules is required.

For safety reasons, Black Mountain Activities Ltd reserves the right to refuse access to the river or mountain bike routes where it reasonably believes that participants do not have adequate experience for the prevailing conditions, or where required adult-to-child ratios are not met. In such circumstances, an alternative route, activity, or date will be offered where possible.

All activities and services provided by Black Mountain Activities Ltd and Canoe Hire Wales take place in an outdoor environment where conditions may be wet, slippery, uneven, or otherwise hazardous.

11.1 Liability and Assumption of Risk
Black Mountain Activities Ltd is committed to maintaining high standards of safety and operates all activities and services in accordance with applicable regulations and recognised industry best practice. However, adventure activities and equipment hire inherently involve a degree of risk, including the possibility of personal injury or, in extreme circumstances, death.

Participants in all activities (including canoe, kayak, paddleboard, and bicycle hire) acknowledge and accept these inherent risks and agree to take responsibility for their own actions and conduct during participation.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot be excluded or limited under law. In particular, Black Mountain Activities Ltd does not exclude or restrict liability for death or personal injury caused by its negligence, nor for fraud or fraudulent misrepresentation. All statutory rights remain unaffected.

11.2 Adventure Activities Licensing Authority (AALA)
Black Mountain Activities Ltd is licensed by the Adventure Activities Licensing Authority (AALA). This confirms that the Centre has been independently inspected and meets the required standards for the provision of licensed adventure activities.

This includes, but is not limited to:

• Appropriate levels of public liability and employer’s liability insurance
• Qualified, experienced, and competent instructors
• Equipment that meets regulatory standards and is subject to a documented maintenance schedule
• Staff trained in first aid, with adequate first aid provision available on site
• Vehicles that comply with current legal requirements, including MOT certification, insurance, and servicing records

Verification of our licence status can be obtained by contacting Adventure Activities Licensing Service on 029 2075 5715 or by writing to: Adventure Activities Licensing Authority, Cardiff Business Park, Lambourne Crescent, Llanishen, Cardiff, CF14 5GG.

11.3 British Canoeing Delivery Partner
Black Mountain Activities Ltd is a recognised British Canoeing Delivery Partner. The Delivery Partner Scheme promotes and supports the provision of high-quality paddlesport experiences.

As a Delivery Partner, Black Mountain Activities Ltd operates in accordance with British Canoeing standards, supporting participant development and progression in canoeing, kayaking, and paddleboarding through safe, well-managed, and professionally delivered activities.

12.1 Minimum Numbers
A minimum of two (2) adults is required to book and take part in canoe, kayak, or paddleboard hire. Solo hire is not permitted.

12.2 Minimum Booking Age
All bookings for equipment hire must be made by a person aged eighteen (18) years or over.

12.3 Minimum Participant Age
The minimum age for kayak and paddleboard hire is fourteen (14) years, and participants under eighteen (18) years must be accompanied by a responsible adult aged eighteen (18) years or over.

12.4 Experience Requirements
All participants must have some prior experience and basic competence in paddling a canoe or kayak before placing a booking. Black Mountain Activities Ltd reserves the right to refuse hire where participants are deemed to lack sufficient experience for the prevailing conditions.

12.5 Risk Acknowledgement
Canoeing, kayaking, and paddleboarding involve inherent risks, including but not limited to personal injury, capsize, exposure to cold water (and associated effects such as hypothermia), entrapment, and drowning.

By agreeing to these Terms and Conditions and signing the Hire Agreement, all participants acknowledge and accept these risks and agree to take responsibility for their own actions while on hire.

12.6 Slips, Trips and Falls
Canoe, kayak, and paddleboard hire takes place on and around water where surfaces may be wet and slippery at all times. This increases the risk of slips, trips, and falls, particularly when entering or exiting the water and when mounting or dismounting equipment.

Participants are advised to prepare appropriately and to follow the clothing and footwear recommendations provided on our website.

12.7 Water Confidence
All participants must be able to swim and be confident in open water.

12.8 Health and Fitness
Canoeing, kayaking, and paddleboarding can be physically demanding. Participants must be of reasonable health and fitness and capable of safely operating the equipment.

If you or any member of your group has a medical condition that may affect participation—such as, but not limited to, broken bones or dislocations, heart conditions, epilepsy, high blood pressure, or pregnancy—you are strongly advised to seek medical advice prior to booking and to inform us as soon as reasonably possible. All medical information provided will be treated as confidential.

12.9 Medication
Any participant taking prescribed medication that may affect their ability to paddle safely must seek advice from their GP prior to hire and notify the Centre in advance.

12.10 Participants Aged 65 and Over
Participants aged sixty-five (65) years and over should be physically fit and active and are strongly advised to seek medical advice from their GP prior to participation.

12.11 Alcohol and Drugs
Black Mountain Activities Ltd and Canoe Hire Wales operate a strict no alcohol and drugs policy. Any participant found to be under the influence of alcohol or drugs, or in possession of illegal substances, will be refused hire and required to leave the site immediately. No refund will be issued in such circumstances.

12.12 Loss or Damage to Equipment
Participants are fully responsible for all equipment hired to them and will be liable for the full replacement cost of any equipment lost or damaged during the hire period, whether caused by their own actions or those of others.

12.13 Conduct and Trespass
Participants accept responsibility for their behaviour while on hire, including avoiding trespass, antisocial behaviour, or conduct likely to bring the activity or location into disrepute. Black Mountain Activities Ltd accepts no liability for misconduct by participants.

12.14 Rubbish and Environmental Responsibility
Participants are responsible for ensuring that all litter and rubbish is stored securely during the activity and disposed of appropriately upon return. No rubbish is to be left on riverbanks, waterways, or surrounding areas.

12.15 Late Returns
It is the responsibility of the hirer to return equipment and be off the water at the agreed location and time. Late returns will incur a charge of £5.00 per item for every fifteen (15) minutes beyond the agreed return time.

12.16 Weight Restrictions
For safety and equipment limitations, sit-on-top kayaks have a maximum weight limit of 140kg (22 stone). Participants exceeding this limit must contact the Centre prior to booking. Black Mountain Activities Ltd reserves the right to refuse hire where weight limits are exceeded.

12.17 Mobile Communication
All hire groups must carry at least one mobile phone for emergency contact purposes. Black Mountain Activities Ltd cannot be held responsible for limitations in mobile network coverage within the activity area.

12.18 Responsibility and Documentation
The booking organiser is responsible for ensuring that all participants are aware of and agree to these Terms and Conditions.

All participants taking part in canoe, kayak, paddleboard, or bicycle hire must complete and submit a Hire Agreement Waiver prior to participation. Where a participant is under eighteen (18) years of age, the waiver must be signed by a responsible adult.

12.19 Personal Belongings
Black Mountain Activities Ltd accepts no responsibility for loss of or damage to personal belongings or personal equipment brought onto the site or used during hire.

12.20 Adult-to-Child Ratios
All hire services operate under strict adult-to-child ratio requirements. It is the responsibility of the booking organiser to ensure that the correct ratios of competent adults to children under sixteen (16) years of age are met both at the time of booking and on the day of hire.

Minimum ages and required ratios are set out below:

Adult-to-Child Ratios for Canoe Hire

Adult-to-Junior Ratios for Sit-on-Top Kayak Hire (Single and Tandem)

Adult-to-Junior Ratios for Stand Up Paddleboard Hire

Where a booking includes children or juniors, the booking organiser must ensure that supervising adults are honest about their experience and ability and are competent and confident to manage the safety of minors in a river environment. Please refer to Section 9: River, Environment and Weather Conditions for further information.

Black Mountain Activities Ltd reserves the right to refuse hire or require additional adult supervision where, in its reasonable opinion, prevailing conditions, river levels, or the competence of the supervising adults make the stated ratios insufficient for safe participation.

13.1 Minimum Numbers
A minimum of two (2) adults is required to book mountain bike hire. Solo bookings are not permitted.

13.2 Experience
All participants must have sufficient experience and be competent in safely riding a bicycle. By signing the hire agreement, you confirm you possess this experience and will ride responsibly.

13.3 Health
You are responsible for ensuring that you are physically fit to undertake mountain biking. Black Mountain Activities Ltd accepts no liability for any failure to complete the hire period due to lack of fitness, illness, or injury. You should not participate if you or any member of your party has a medical condition that may affect your ability to operate a bicycle safely, such as broken bones, dislocation, heart conditions, epilepsy, high blood pressure, or pregnancy. We strongly recommend seeking medical advice prior to booking and notifying us of any relevant conditions. All information provided is treated confidentially.

13.4 Risk
Mountain biking, whether on or off-road, carries inherent risks including the danger of personal injury or death. You acknowledge and accept these risks and agree to be responsible for your own actions, including but not limited to excessive speed, collisions, and rider inexperience. If booking on behalf of a group, you must inform all participants of these inherent dangers. Mountain biking on public highways carries additional risks and bookings are made at your own risk.

13.5 Helmets
All participants must wear a cycle helmet at all times while using the mountain bike.

13.6 Loss or Damage
The hirer is responsible for all hired mountain bikes and equipment. Bikes must be treated with care and not subjected to misuse or unfair wear and tear. Any damage, loss, or theft will be charged at full replacement value.

13.7 Map Reading Skills
All participants must possess the ability to read maps, as our routes are not signposted and navigation relies on map reading.

13.8 Punctures
Participants should have the skills to repair punctures, including removing and reinflating tyres.

13.9 Alcohol & Drugs
Black Mountain Activities operates a strict zero-tolerance policy on alcohol and drugs. Any participant found under the influence or in possession of illegal substances will be refused hire and will not be entitled to a refund.

13.10 Trespassing
Participants are responsible for their conduct during hire, including avoiding trespassing and antisocial behaviour. Black Mountain Activities accepts no liability for any misconduct.

13.11 Rubbish / Litter
It is the responsibility of participants to carry all rubbish securely and dispose of it properly. No littering is permitted on trails or roads.

13.12 Late Returns
Hirers must return bikes at the agreed time. Late returns will incur a charge of £5.00 per item for every 15 minutes past the agreed return time.

13.13 Mobile Phones
All participants should carry a mobile phone for emergencies or to contact the centre. Black Mountain Activities cannot be held responsible for network coverage issues.

13.14 Responsibility
The organiser must ensure all group members are aware of and agree to these Terms and Conditions. A hire agreement waiver must be signed by all participants. For anyone under 18 years, the waiver must be signed by a responsible adult.

13.15 Personal Belongings
Black Mountain Activities accepts no responsibility for loss or damage to personal belongings during hire.

13.16 Minimum Age and Adult-to-Junior Ratios

If you experience any issue during an activity, please report it immediately to the senior staff member on duty. Alternatively, you may contact a manager at our office. We are committed to resolving any problems promptly and fairly.

For formal complaints, please contact us in writing, providing full details so we can investigate and respond appropriately.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to amend these Terms and Conditions at any time without prior notice. The most current version will always be available on our website and can be provided upon request.

Black Mountain Activities Ltd treats all customer information as strictly confidential. We will not share your personal information with third parties except as required to fulfil your booking or by law.

We may use information relating to any purchases you make or other transactions through our website — including your name, address, telephone number, and email address — to contact you with details of future promotions or offers.

For more detailed information on how we collect, use, and protect your data, please refer to our full Privacy Policy here

Trading Name: Black Mountain Adventure | Canoe Hire Wales 

Registered Name & Address: Black Mountain Activities Ltd, Three Cocks, Brecon, Powys, LD3 0SD

Company Registration: #4659715

V.A.T Number: #647 1291 34

Email: bookings@blackmountain.co.uk

Tel: 01497 847897