Bookings can be made by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking. Provisional bookings do not hold firm until the required payment has been received.
On receipt of your required payment, you will receive full confirmation of your booking via email along with activity details, directions, clothing requirements and other details relevant to the booking such as the deadline for final payment; do remember to read any additional attachments your email might have and let us know if you have any questions.
Please allow 48 hours to process your booking. After this time if you do not receive these details please contact us immediately. We can be contacted by phone between 9:00am to 5:00pm – seven days a week. Please view our booking office hours on this website. Please have full details of your booked event to hand.
It is the organiser’s (client’s) responsibility to check that the details on all booking confirmations and itineraries are correct and they must advise Black Mountain Actviities of any inaccuracies within 7 days of receiving the confirmation. After this period Black Mountain Activities will amend the booking details where possible but the client will be liable for any cancellation or administration fees.
By making a booking you are agreeing that you have read and understood these Terms and Conditions and, to the best of your ability, have provided us with accurate information about any physical limitations or disabilities that may affect your adventure.
All our adventures require a minimum of 4 people booked on to the session in order for the activity to run, with the exception of White Water Rafting which requires a minimum of 6 people. If in the event that there are insufficient numbers booked on to your chosen activity date, you will be given the option to transfer your booking to another date at no additional cost or, will be given a full refund.
Payments for your booking can be made either by card over the phone (all major credit cards are accepted with the exception of American Express), securely via our online booking system or by BACS (details upon request). ALL DEPOSITS ARE NON-REFUNDABLE.
In the event of a cancellation of a member of the party or complete booking, the following charges apply:
| 14 days or more prior to activity date | Loss of desposit only |
| Between 7 – 14 days prior to activity date | Loss of 50% of activity fee |
| Between 2 – 7 days prior to activity date | Loss of 75% of activity fee |
| Less than 2 days prior to activity date | Loss of full payment |
Whilst every attempt is made to ensure that courses actually run, we reserve the right to vary or cancel any course if this should become necessary due to dangerous or unsuitable conditions beyond our control. In the most unlikely event of cancellations by Black Mountain Activities, an alternative activity or course date will be offered.
White water rafting is run on a natural river during the winter months only and rely fully on rainfall. If Black Mountain Activities are unable to raft because of unsuitable river conditions, your chosen alternative activity will take place.
White water kayaking/canoeing courses are dependent on minimum numbers and water levels. In the event of insufficient numbers or low water levels, kayak/canoe courses may be postponed or cancelled.
Packed lunches – Full payment is required for any cancellations made less than 24 hours prior to the activity date. In the event of a no show, the full balance will be taken using the card details given at the time of booking.
Under the Consumer Contracts Regulations, you have the right to cancel your order/booking within 14 calendar days of your order/booking.
If for any reason you wish to cancel your order/booking please contact us on:
Black Mountain Activities Ltd
Three Cocks
Brecon
Powys
LD3 0SD
TEL: 01497 847 897
Email: bookings@blackmountain.co.uk
Many of the courses offered by Black Mountain Activities are physically demanding and therefore, you should ensure that you have an adequate level of fitness for the activities chosen. If you have a medical condition such as a heart condition, epilepsy, high blood pressure, head or spinal injury etc or, you are pregnant you are strongly advised to seek your doctors advice and to inform us at the activity centre before booking. Any medical information given is strictly confidential.
All participants must complete a medical and disclaimer form before taking part in any activities. Any person who does not complete a medical form cannot participate in any activities.
All participant must comply with safety regulations and instructions given by Black Mountain Activities staff. Should an instructor find that course member(s) is/are being disruptive or jeopardizing the safety of others and themselves, that person(s) will be asked to leave the course and no refund given.
Black Mountain Activities Ltd treat all customer information as strictly confidential. Information will not be passed on to third parties however, Black Mountain Activities Ltd may use information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number & email address) ignored to contact us with future promotions or purchases.
Name: Black Mountain Activities Ltd
Trading & Administration Address: Black Mountain Activities Ltd, Three Cocks, Brecon, Powys, LD3 0SD
Company Registration: #4659715
V.A.T Number: #647 1291 34
Email: bookings@blackmountain.co.uk
Tel: 01497 847897