Terms & Conditions

Terms & Conditions

Making a Booking

Bookings can be made by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking. Provisional bookings do not hold firm until the required payment has been received.

On receipt of your required payment, you will receive full confirmation of your booking via email along with activity details, directions, clothing requirements and other details relevant to the booking such as the deadline for final payment; do remember to read the attachments and let us know if you have any questions. Please allow 48 hours to process your booking. After this time if you do not receive these details please contact us immediately. We can be contacted by phone between 9:00am to 5:00pm – seven days a week. Please view our booking office hours on this website. Please have full details of your booked event to hand.

It is the organiser’s (client’s) responsibility to check that the details on all booking confirmations and itineraries are correct and they must advise Black Mountain Actviities of any inaccuracies within 7 days of receiving the confirmation. After this period Black Mountain Activities will amend the booking details where possible but the client will be liable for any cancellation or administration fees.

By making a booking you are agreeing that you have read and understood these Terms and Conditions and, to the best of your ability, have provided us with accurate information about any physical limitations or disabilities that may affect your adventure.

Payments:

Payments for your booking can be made either by card over the phone (all major cards are accepted. There is a 1.5% charge on credit cards & american express), you can pay securely via our online booking system or by BACS (details upon request). ALL DEPOSITS ARE NON-REFUNDABLE.

  • As party organiser, you are responsible for all payments regarding your booking such as deposits, final payment, damage etc.
  • Provisional bookings do not hold firm until the required deposit or full payment has been received. Full payment will be required at time of booking if booking is made within 2 weeks of your chosen activity date.
  • If you have paid a deposit, final payment will be due no later than two weeks prior to your arrival date. It is advised that you collect all monies from party members before your payment due date.
Cancellations

In the event of a cancellation of a member of the party or complete booking, the following charges apply:

14 days or more prior to activity date Loss of desposit only
Between 7 – 14 days prior to activity date Loss of 50% of activity fee
Between 2 – 7 days prior to activity date Loss of 75% of activity fee
Less than 2 days prior to activity date Loss of full payment

Whilst every attempt is made to ensure that courses actually run, we reserve the right to vary or cancel any course if this should become necessary due to dangerous or unsuitable conditions beyond our control. In the most unlikely event of cancellations by Black Mountain Activities, an alternative activity or course date will be offered.

White water rafting courses are run on a natural river during the winter months only and rely fully on rainfall. If Black Mountain Activities are unable to raft because of unsuitable river conditions i.e. Water levels are too low or too high, you chosen alternative activity will take place.

Our white water kayaking/canoeing courses are dependent on minimum numbers and water levels. In the event of insufficient numbers or low water levels, kayak/canoe courses may be postponed or cancelled.

Gift Vouchers:
  1. Recipient must book their chosen activities in advance by telephone on 01497 847897 or by email bookings@blackmountain.co.uk.
  2. Gift Vouchers can be used as payment or part payment towards any activity at Black Mountain Activities Ltd.
  3. Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
  4. Gift Vouchers cannot be exchanged for cash.
  5. Gift Vouchers cannot be used to purchase Gift Vouchers.
  6. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.
  7. Black Mountain Activities Ltd reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  8. All prices advertised are inclusive of VAT.
  9. Upon completion of your order you will be sent a confirmation email. You will receive another email once your order has been processed and dispatched.
  10. Black Mountain Activities Ltd reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.
Special Offers T&C’s
  1. Special Offers must be paid in full at time of booking.
  2. Special offers are non-refundable and non-transferable, accept in accordance with your legal rights.
  3. Black Mountain Activities require a minimum of 6 people booked on the activity in order for it to run (paint-balling requires a min. of 8). In the event that there are insufficient numbers booked onto your chosen activity day, an alternative date or activity will be offered.
  4. White Water Rafting is subject to water conditions. An alternative activity must be chosen when booking this activity. In the event that the water levels are unsuitable on the day you will take part in your chosen alternative activity.
  5. Wet-suits are not included for water activities on the Special Offer. These can be hired on the day for an additional £4.50 each.
  6. Special Offers are not available as a gift voucher.
  7. Cannot be used in conjunction with any other offers.
Right to cancel your order/booking

Under the Consumer Contracts Regulations, you have the right to cancel your order/booking within 14 calendar days of your order/booking.

If for any reason you wish to cancel your order/booking please contact us on:

Black Mountain Activities Ltd
Three Cocks
Brecon
Powys
LD3 0SD

TEL: 01497 847 897
Email: bookings@blackmountain.co.uk

Health & Safety

Many of the courses offered by Black Mountain Activities are physically demanding and therefore, you should ensure that you have an adequate level of fitness for the activities chosen. If you have a medical condition such as a heart condition, epilepsy, high blood pressure, head or spinal injury etc or, you are pregnant you are strongly advised to seek your doctors advice and to inform us at the activity centre before booking. Any medical information given is strictly confidential.

All participants must complete a medical and disclaimer form before taking part in any activities. Any person who does not complete a medical form cannot participate in any activities.

All participant must comply with safety regulations and instructions given by Black Mountain Activities staff. Should an instructor find that course member(s) is/are being disruptive or jeopardizing the safety of others and themselves, that person(s) will be asked to leave the course and no refund given.

Licensing & Liability
  1. The adventure activities offered by Black Mountain Activities Ltd are physically demanding and your should ensure that you have an adequate level of fitness for the activities you/recipient may wish to choose. If you/or the recipient have a medical condition e.g. Heart conditions, epilepsy, high blood pressure or you are pregnant etc, you/or the recipient are strongly advised to seek your doctors advice, and to inform the centre before booking. Information given is strictly confidential.
  2. All participants must complete a medical and disclaimer form before taking part in any activities. Any person who does not complete a medical form cannot participate in any activities.
  3. All course members must comply with safety regulations and instructions given by Black Mountain Activity staff. Should an instructor find that course member/s is/are being disruptive or jeopardizing the safety of others and themselves, that person/s will be asked to leave the course.
  4. Black Mountain Activities Ltd hold up to date licensing & public liability however, as all activities take place in the outdoors there is always an unforeseen element of risk involved.
Privacy Policy

Black Mountain Activities Ltd treat all customer information as strictly confidential. Information will not be passed on to third parties however, Black Mountain Activities Ltd may use information  relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number & email address) ignored to contact us with future promotions or purchases.

About Us

Name: Black Mountain Activities Ltd
Trading & Administration Address: Black Mountain Activities Ltd, Three Cocks, Brecon, Powys, LD3 0SD
Company Registration: #4659715
V.A.T Number: #647 1291 34
Email: bookings@blackmountain.co.uk
Tel: 01497 847897