What is your refund and cancellation policy?

In the event of a cancellation of a member of the party or complete booking, the following charges apply:

14 days or more prior to activity date Loss of desposit only
Between 7 – 14 days prior to activity date Loss of 50% of activity fee
Between 2 – 7 days prior to activity date Loss of 75% of activity fee
Within 48 hours of the activity date Loss of full payment

Whilst every attempt is made to ensure that courses actually run, we reserve the right to vary or cancel any course if this should become necessary due to dangerous or unsuitable conditions beyond our control. In the most unlikely event of cancellations by Black Mountain Activities, an alternative activity or course date will be offered.

White water rafting is run on a natural river during the winter months only and rely fully on rainfall. If Black Mountain Activities are unable to raft because of unsuitable river conditions, your chosen alternative activity will take place.

White water kayaking/canoeing courses are dependent on minimum numbers and water levels. In the event of insufficient numbers or low water levels, kayak/canoe courses may be postponed or cancelled.

Packed lunches – Full payment is required for any cancellations made less than 24 hours prior to the activity date. 

In the event of a no show, the full balance will be taken using the card details given at the time of booking.

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