Feedback Questionnaire

First Contact (Booking)

Booking Procedure

Help & Advice Provided

Confirmation Details Given

Arrival at the Activity Centre

First impressions of the Centre

Greeting from Staff

Standard of Instruction


Arrival at The Black Mountain Lodge

(only applicable if booked accommodation)

First Impressions of the Lodge

Greeting from Staff

Standard of the Room

Quantity / Quality of Food

Service Provided

Overall Enjoyment & Value for Money