Bookings

How to make a Booking

Book Online…

Booking has been made easier! Now you can book your adventure days securely online. Visit our online booking page by clicking the button below or follow the link ‘Check Availability & Book‘ from your chosen activity page, browse the calendar for available dates, select the number of spaces required and book. It’s that simple!

Want to book multiple days? Just follow the steps above for each activity you want to do and add it to your basket. Once you have selected all your activities, go to the ‘Cart’ page and pay. We told you it was easy!

Once your booking has been placed, we will confirm by emailing you full confirmation details about your chosen activity(ies), timings, clothing requirements and directions. Please allow 48 hours for your booking to be processed.

BOOK ONLINE

 

Book over the phone…

If you would prefer to speak with someone to make your booking, just give us a call on 01497 847897. A member of staff will happily check availability for you, book you in and take payment via your chosen card method. We will then confirm your booking by emailing you full confirmation details about your chosen activity(ies), timings, clothing requirements and directions. Please allow 48 hours for your booking to be processed.

If you wish to book, all you need to do is simply contact us to check availability; we will then provisionally hold the spaces for you for 7 days. During this time you will need pay a deposit to secure the booking (full payment if within 2 weeks of activity date) we will then e-mail you confirmation along with activity details and directions to the activity centre. Full payment for your activities will then be due 2 weeks prior to your activity date.

Please Note: There is a 1.5% surcharge on all credit cards including American Express. There is no charge on Debit cards. All bookings are generally processed within 24 hours of being received however, please allow up to 48 hours for processing.

 

Group Bookings & Families

Groups: We offer special rates for groups of 8 or more. If you are looking to make a booking for a large group then give us a call on 01497 847897. We will then check availability for you, and get you booked in!

Families: During the holidays, we offer special family activity rates from  Monday to Friday. If you would like to book on to one of our family days give us a call on 01497 847897.

 


Cancellation Policy

We regret that due to our activities being a specialist field, it is necessary to impose strict cancellation charges.
Deposits are non-refundable. Please see full details below:


In the event of a cancellation of a member of the party or complete booking, the following charges apply.

14 days or more prior to arrival dateLoss of deposit only
7 to 14 days prior to arrival date50% of course fee
2 to 7 days prior to arrival75% of course fee
Within 48 hours of arrival dateFull Payment

Packed lunches: Full payment is required for any cancellations made less than 24 hours prior to the activity date. 

In the event of a no show, the full balance will be taken using the card details given at the time of booking.

All cancellations must be made in writing.